A cloud phone system is a Voice over IP (VoIP) based business telephone platform. It hosted by a third-party provider such as OnSIP. Cloud phone systems typically offer advanced security and telephony features such as: extension dialing, auto attendants, and conference bridges.
This infographic providing the simple yet accurate reasons why your company should start transitioning into the cloud, the cheapest efficient way to be successful. Make the switch today and invest in cloud phone software.
Easy to install and configure websites
C2C maybe quick and easy for the client to contact the company, but it is even easier for the company. Not only is the installation so quick, but the application itself is sleek, small, and accessible all around the world.
It can be integrated with other platforms
Click to call can be integrated with other CRM platforms such as Hubspot and PipeDrive. The reason why this is effective is when someone clicks the widget, the employee will have access to the client’s info and recordings. This is easier not only for the customer to simply call by a click, but the employee will be able to gather all the data in a matter of seconds.
Reduction in the average cost of calls
The cost is the most intriguing benefit of a click to call widget. Companies internationally will extremely benefit speaking to other international clients for a low cost. Instead of paying fees per minute when speaking to a client outside of the country, the cost is little to none. Since it is all on the internet, it is easier to make and receive the calls for long periods of time. Also, the quality is even better for the low price. High-quality communication is usually expensive, but if done with C2C, it will cater to your budget.
Click to call is meant to be quick, easy, and heighten success call rates. Setting up benchmarks for measuring outbound calls per hour or the call length can be monetized so it will help your sales steadily grow. With a good marketing team and knowledge of the modern tech, it is sure to see calls and sales spike. Making small changes to habits will drastically improve the levels of productivity.
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Why being “In The Cloud” is The New Way to Communicate
Cloud communication; the quickest way to create and communicate with others. Instead of physically setting up phone systems, everything is now in the “cloud”. This creates a smooth reliable environment between customers and companies all at a low risk. Rather than having separate systems, the cloud provides to store information and communicate in wider aspects.
Why is the Cloud the Most Efficient?
Cloud communication is the most efficient amongst other physical forms due to its process of setting up and starting the process of effective communication. For example, the Cloud PBX is a whole different process instead of a normal PBX.
Implementation of traditional PBX would take a long amount of time while being extremely costly. With the Cloud PBX, the implementation takes a few minutes and companies can communicate from everywhere.Not only is routing efficient, but call forwarding, waiting, and even caller ID detection is embedded within the cloud.
Is Cloud Communication the Solution to a Successful Company?
For various reasons, cloud communication can be extremely impactful to the success of a successful establishment.
Here are some to consider….
It is important to keep business information confidential, knowing there is 24/7 support for using cloud communication. Also, using cloud base services ensures that the software is constantly being updated including its security measures.
There is a reliability when it comes to cloud-based services. For instance, data recovery is known to be integrated which is not usually offered with traditional communication services.
All information regarding the customer is stored right away, so you are able to maintain the trust and continue to have a smooth conversation without dealing with dropped calls and delays
The idea of being in a call center with a 9-5 hours/schedule can be extremely inconvenient when it comes to certain businesses that are often moving in the course of their work. Using a cloud-based service is offering the flexible hours and have connectivity anywhere.
For most companies, this cost-effective route of using an efficient service can create a successful work environment. This new way to communicate is not just successful within the efficiency and reliability, but this route is extremely profitable.
Read more about successful techniques about modern communication here:https://blog.vozy.co/it/advantages-disadvantages-business-voip-choose-right-one
Every single lead is a precious pipeline to increase the sales. In the average company, however, 79% of leads are never converted to the customers, and more than 30% are not even contacted by the company at all. It’s unavoidable because the time and labor are limited? No. Take a moment to consider how to make the best use of the limited resources of your sales team. By applying the appropriate strategies on the sales skills and the order of priority, the sales will jump with much less time and effort. Combine those strategies with your business communication skills, and you will soon find the positive change in the sales performance.
4 Tips To Boost The Sales
Immediate response will boost the contract rate. Insidesales.com introduces the relationship between the responding time and the percentage of leads who answer the calls. They are 100+ times more likely to answer the phone calls when they receive responses within 30 minutes after filling out the form on website. Note that the answering rate decreases dramatically after 30 minutes. The contract rate changes accordingly; if they receive the responses while they are still interested in the company or its product/ service, there is much higher possibility to convert them into customers.
Figure 1: The percentage of sales leads who answer the sales calls & Responding time
In reality, however, the limited resources make it almost impossible for companies to respond to every single lead within 30 minutes. The average time required for the companies to respond is 38 hours. But no worries, there is a solution for this. Later in this article, you will find how to speed up your responding process and the proper way to prioritize the sales leads.
Positive comments brings positive results
One big myth of sales is that talking ill about the competitors makes people choose your company. In reality, it does not work, or even has negative effects on the sales. It is because psychologically people cannot help associating those negative words with you. If you want the leads to choose you, you should spend most of the conversation talking about the benefits of your product, not the shortcomings of your competitors. Additionally, remember to always start the sales conversation with positive comments; it can be anything such as a little anecdote or about the good weather. There is an experiment showing that if a waiter in hotel provide a positive weather forecast in the beginning, the tips from the customers increase by the average 27%. Positive conversations lead you to the positive results while negative comments bring you down.
Patience and persistence
Sales requires the persistence. The average times of calls required to convert a sales lead to a customer is 6. Do you know how many times a sales representative calls to each lead on average? 1.5 calls per potential customer, which is significantly lower than the necessary numbers of calls. Do not give up too soon. Especially a potential customer has the high priority in the lead scoring, always remember to practice the “6-calls” rule.
Go for the emotional side, not for logic
The 4P’s Method says “We buy with emotions and justify with logic.” Try to persuade the potential customers with the emotional appeals, not by logics. They actually don’t care the numeric statistics of your products. If they want your product, they will buy it; and the logic comes after it. The important thing is to make them picture themselves using your product. Main task for you is to make the leads to have the clear image of themselves being satisfied with your product.
Prioritize Sales Leads
Not all the sales leads are equal; some visit your website by chance but not really interested in your business, and the others are almost ready to purchase your product. With the limited resources, contacting all the potential customers is almost impossible, and also waste of time and efforts. It is very difficult, however, to prioritize and decide which leads to contact, and which ones not. Actually, each sales representative spends the average 40% of one’s time looking for which sales lead to call. You cannot say it’s a smart way to spend time because, as mentioned earlier, the responding time is one of the essential keys to increase the sales. Here are some tools that can help you to objectively determine the priority of the sales leads.
Take advantages of lead scoring
In order to identify the people who are most likely to be your customers, the objective analysis is vital; not the sales representative’s subjective intuition. Setting up the lead scoring on your website is must-do to fairly prioritize the potential customers. The lead scoring works based on the leads’ personal information and the engagement with your website. It will make your job much easier to prioritize the sales leads, and to determine who to call next. There are a number of sales leads platforms offering you the helpful tools to generate and organize the leads. Check each platform carefully and pick the best one for your company’s features and needs.
Analyze the high-converting lead sources
Sales leads is not the only one that needs to be prioritized. The lead-to-opportunity conversion rate is one of the effective ways to determine the proper allocation of the resources. There are various sources of sales leads such as website, customer & employee referral, webinar, social medias, and so on. Therefore you need to make the priority of the sources. By knowing the conversion rate of each sources, you can logically determine which sources should be the main focus.
Prioritizing the sales leads is not an easy task because so many factors affect each others. If you’d like to know more about sales leads priority, Insidesales.com offers an free e-book “Predictive and Prescriptive Selling Guide.”
Sales is very time-consuming and requires a lot of efforts. You will never ever have enough time or labor in your sales team to deal with all of the sales leads. That is why you need to be a strategist. Applying these sales strategies and prioritizing tips will help your team to maximize the sales with the minimum efforts.