Automated customer engagement at scale with conversational A.I.

A conversation with Lili is virtually human, understanding everything your customers do to maintain a truly consistent voice for your brand.

Companies from different industries trust Vozy for efficient communications

Meet Lili, the Vozy Intelligent Virtual Assistant

The best companies engage with their customers on the channel or device that the customer prefers, not the one that’s most convenient for the company — whether that’s online, over the phone, via a smartphone app, or a voice assistant.

Organizations are increasingly finding that the combination of AI-powered bots and human agents deliver a better customer experience, helping you reduce costs and increase call deflection and containment.

Lili is designed to have more intuitive, powerful and automated interactions. Whether your customers seek self-management or one-to-one personalized conversation, Lili offers a consistent experience across any channel.

This help you reflect a unique image and tone of your company, resulting in a strengthened brand.

Advantages

Natural conversations

We use a blend of artificial intelligence, human understanding and voice technologies to help your business to achieve more productive conversations with customers. They will be able to communicate naturally in their own words and have a suitable response to their request.

Boost customer self-service

Lili is able to automate all kind of transactions. From telephone surveys and frequent questions to long and complex tasks, such as registration and lead qualification, Lili can manage it all. With an improved self-service, your customer service reps can focus on the more complex cases.

Unique experiences

Lili virtual assistant, allows natural and personalized conversations on any channel, either voice or text. It can have access to the data of any recent interactions that a customer has had with your business, so your customers can do more in less time.

Industries
Conversational A.I is transforming every industry in innovative ways. Discover how it works for your business.

Financial services

Banks and financial institutions face the challenge of creating long-term loyalty and that is what artificial intelligence can help with. Lili virtual assistant, helps you connect and retain customers with effortless conversations that put your customers at the center of their banking experience.

  • Surveys to collect data
  • Billing reminders
  • Products, tools and new services awareness
  • Balance information and due dates
  • Collections and payments
  • Fraud alerts
  • ATM locations and office hours
  • Credit cards, products and loan renewals

Healthcare

Members want to receive accurate answers to their requests without having to deal with extended hold times or multiple transfers. Conversational A.I assistance, allows you to duplicate call answering and provide your customers with more effective self-service that enhance their experience.

  • Reschedule appointments
  • Send interactive reminders
  • Verify laboratory results
  • Review healthcare plan information
  • Advice on eligibility and coverage
  • Provide medication reminders
  • Show member care programs

Insurance

Our IVA give users instant access to policy information, cost estimates and claim filing process. Resulting in increased satisfaction, more revenue generating and saving costs.

 

  • Claims, quotes and form submission
  • Renewals
  • Policy information
  • Billing and account statements
  • Surveys to collect opinions
  • Coverage

Car dealer

Companies that are doing things differently are using artificial intelligence to meet their customer’s expectations. Lili Assistant is a voicebot that makes dealers live easier, with process automation, dealers Increase conversion rates, reduce missed appointments, increase revenue and boost cross-selling opportunities.

  • recall
  • Processing Inquiries and requests
  • Lead qualification
  • Answering frequently asked questions
  • Scheduling service appointments – maintenance

Retail

Brand preference starts with an outstanding customer service and a complete check out process. Our IVA allows customers to self-manage different tasks such as: account management, order return and purchase delivery information.

  • Answer questions about products or services
  • Provide sales and special offers details
  • Conduct surveys
  • Stores location
  • Billing
  • Access to rewards program,
  • Changes to orders
  • Returns and exchanges processes.

IT Support

Make customer experience a key competitive advantage. With Lili, Vozy’s virtual assistant, you can provide automated self-service 24/7 for an accurate FAQ solution integrated with a team of experts that will answer the most complicated requirements.

  • Reset passwords
  • Answer frequently asked questions
  • Solve login problems
  • Open help tickets and escalate cases
  • Account Configuration/update

%

64% of customers expect to receive real-time assistance no matter what channel they use.
(Zendesk)

%

By 2020, 85% of customers will be managed with artificial intelligence, without human interactions, according to Gartner.

%

90% of the customers want consistent interactions through the different channels.
(SDL)

Want a personal Demo? LET’S TALK

We’d love to hear from you. Fill out your information below and we’ll be in touch to schedule a personalized, informative product demonstration.