You may have heard about the potential of business VoIP (Voice over Internet Protocol), or virtual pbx, but are not aware of all the benefits it could bring to your organisation or small business.
How it works
To put it simply, it is a way of taking ordinary landline calls and instead sending them digitally over the internet. This method of calling, if used correctly, could revolutionise your current long distance call plan – particularly good for business trips where roaming charges are a problem, or if you’re building relationships overseas.
Since VoIP is digital, you should experience clearer, higher quality calls than you’d have with a traditional landline. As long as your broadband connection is able to adequately support VoIP, you should be able to make calls without any interference or hanging.
Lowering your costs
Although it is true that it could save you money, not all calls are free. When calling another VoIP phone, or calling PC to PC, you would not necessarily be charged for the call – however, this changes when you need to call a landline. The charge will depend on your VoIP service provider, and in some cases it may still be cheaper to use your traditional landline call plan, but you could see considerable savings on your calls.
The option of VoIP has become more a more realistic route for businesses in recent years because of the increase in high-speed internet usage, and VoIP providers. Major telephone carriers are also becoming wise to the trend and offering their own call plans with are usually charged either on a monthly or pay-as-you-go basis.
It can be integrated into your business gradually, or all at once – but it does not have to completely replace your existing landline, as the two can be run in tandem with each other. It only takes a couple of hours to set it up within a small company, and it is simple to operate. In fact, many companies are ditching their traditional landlines altogether in favour of a high-speed digital VoIP service. Some service providers offer a free service adapter which works alongside your modem and traditional phone, while others provide VoIP handsets and headsets.
For small businesses, VoIP can seem like a daunting prospect, but service plans can be tailored to suit your needs so that you only pay for what you use, while optionally still keeping your traditional landline.