Companies from different industries trust Vozy for efficient communications
Integrate your existing Apps
Deliver the same rewarding user experience across all communication channels. Seamlessly access phone, conferencing and call center services—even your favorite CRM tools—from your browser with our available integrations.
Manage all your customers interactions through a single business communication platform.
Better service quality and customer satisfaction
Call monitoring and call recording will surely play a crucial role in coaching your agents. It can drastically improve their performance, thus increase efficiency and profitability of the business.
Collect data and identify improvement opportunities on greetings, pitches, and objection handling. Provide real, actionable insight and quickly coach reps based on their own conversations.
Improve the holding-time experience
A drop-and-drag interface easily allows you build call flows to route customers to the most suitable rep or queue.
Never leave anyone waiting on hold again. Vozy ClickToCall has a call-back option where you webpage visitor can leave a number to be called back inmediately. A call-back widget gives users a quick way to hear back from your company without going through the phone connection options.
Enhance communication with voice message campaigns
Expand your reach and enjoy greater impact by leveraging multiple channels.
Voice broadcasts are an efficient and cost-effective way to send important alerts, appointment reminders, delivery confirmations, promotions, updates, and notifications to customers, employees, and more.
Use your Auto-Attendant to greet callers and route them to any employee, any department, or any phone in the world.
Music on Hold
While callers are waiting to be connected to a department or are waiting on hold for the next available representative they can hear music or promotional messages.
Personalized greetings enable you to tailor interactions to your customers’ needs with unique, professional and informative messages.
Business and Holiday Hours
Receive calls when you want, where you want and how you want with custom business hours. Office Hours refer to your companys call handling rules during and after your company business hours.