Voice is the ideal user interface because it is not certainly a user interface, but part of who we are as humans and how we communicate.

 

As a result of the pandemic, care services jumped onto the digital scene alongside new technologies such as digital assistants which began to automate these processes. The growing concept of the Voice Revolution is searching to stimulate the transformation of business models from voice technology to service experiences.

Toptal, a global network of business, design, and technology experts, has reported that Industries that will invest the most in Voice technology for the next few years are: banking, retail, health, transportation, finance, and education; to get more out of the highly acclaimed Machine Learning and offer services that exceed the expectations of its users.

 

How can the adoption and use of Voicetech take us “into the future” in terms of interaction?

Speech biometrics, speech analytics, and voice assistants are some of the advances that are growing as they promote more productive, natural, and effortless conversations, vital to meeting the demands of today’s customers.

Virtual assistants mostly, have been gaining strength and reached companies to transform interactions with users. Parallel to the increase in the use of voice assistants, and in response to the consequences of confinement, we contemplate a consumer who has restructured their purchasing preferences and interaction with the brands they use in their day-to-day lives.

Inside homes, there are approximately 5.6 useful connected devices to navigate, buy, pay and book appointments in a way that is as comfortable as it is safe.

Related article: With conversational AI we will transform user experiences in 2021

Consequently, to this trend of increasing virtual assistants, the voice will become as important and necessary channel as a website or an app. It will soon become crucial for a company, to have a voice as a channel of interaction to provide the perfect experiences that users expect. Think of the feeling you get when you realize that a company does not have a website, it makes you question its validity and reputation, maybe even dismiss your purchase from that company. Voice technologies haven’t gotten there yet, but they are moving in that direction.

 

According to Google’s recent statistics on consumer trends, 51% of people +55 years believe that using voice assistants is easier to get answers and information than typing on their smartphones. It is essential to consider that the trust that consumers have placed in voice assistants is a radical call to improve business models.

Voice technologies continue to grow

Services available for companies, such as Lili Assistant, are just the beginning of the whole wave of voice technologies. Companies must start to think and create highly digital and automated experiences. This can be achieved by technologies such as voice assistants, as a result, they will offer solutions not only by hand but also by voice.

 

So, are you implementing voice technologies in your company? Learn more about our solutions powered by conversational AI, or contact us and let’s work on improving the experiences your brand offers.