Why being “In The Cloud” is The New Way to Communicate
Cloud communication; the quickest way to create and communicate with others. Instead of physically setting up phone systems, everything is now in the “cloud”. This creates a smooth reliable environment between customers and companies all at a low risk. Rather than having separate systems, the cloud provides to store information and communicate in wider aspects.
Why is the Cloud the Most Efficient?
Cloud communication is the most efficient amongst other physical forms due to its process of setting up and starting the process of effective communication. For example, the Cloud PBX is a whole different process instead of a normal PBX.
Implementation of traditional PBX would take a long amount of time while being extremely costly. With the Cloud PBX, the implementation takes a few minutes and companies can communicate from everywhere.Not only is routing efficient, but call forwarding, waiting, and even caller ID detection is embedded within the cloud.
Is Cloud Communication the Solution to a Successful Company?
For various reasons, cloud communication can be extremely impactful to the success of a successful establishment.
Here are some to consider….
It is important to keep business information confidential, knowing there is 24/7 support for using cloud communication. Also, using cloud base services ensures that the software is constantly being updated including its security measures.
There is a reliability when it comes to cloud-based services. For instance, data recovery is known to be integrated which is not usually offered with traditional communication services.
All information regarding the customer is stored right away, so you are able to maintain the trust and continue to have a smooth conversation without dealing with dropped calls and delays
The idea of being in a call center with a 9-5 hours/schedule can be extremely inconvenient when it comes to certain businesses that are often moving in the course of their work. Using a cloud-based service is offering the flexible hours and have connectivity anywhere.
For most companies, this cost-effective route of using an efficient service can create a successful work environment. This new way to communicate is not just successful within the efficiency and reliability, but this route is extremely profitable.
Read more about successful techniques about modern communication here:https://blog.vozy.co/it/advantages-disadvantages-business-voip-choose-right-one
Why “Click to Call” is The New 21st Century Marketing Technique
Click to Call, developed in the 2000’s, is one of the most used marketing techniques for businesses wanting to have. The 21st century is all about the fast-paced lifestyle along with convenience. Businesses want to appeal to this by using methods just like “Click to Call”. With the help of a tool like click to call widget, there is an easier way to adopt the process of having customers reach to a company just by a click.
What is Click to Call Widget
The click to call is a button on your website where users can communicate with your company by a single click. This widget brings an interesting reality for the forms of communication in business. You can receive calls from your users that are anywhere in the world. Or users can leave their phone number so you can contact them. This allows your company a higher percentage of sales closing and also a better user experience.
The Benefits of Rapid and Cloud Communication
It is important to implement a “click to call” within the company website for multiple reasons including…
Click to Call is reaching millions of people so many customers, but the average person owning 3-4 devices, triples the reach, creating a high response. Users can have higher response because they can communicate faster with the company. Also can solve the doubt about the service or product they sell. This means more customers for the company and consequently higher incomes.
When your company includes a click to call in the E-commerce, the chance of more users using the service will bring up the SEO of the website, helping the company to rank higher if someone was to search that certain type of business.
As there is a convenience to others, the company gains an easier financial opportunity by investing into this wide-scale widget. The click to call widget does not have any cost and many cloud communications platforms offer that feature within the cloud phone service. And the feature allows business to give better customer experiences and accelerate sales.
You can suggest from an online chat, to a voice call. Which allows to know your customers and prospects needs. When someone is receiving information or customer service over the phone they feel more comfortable and they tend to trust the company more. The easiness along with human connection starts to become convenient to them.
How Does The Click to Call Widget Affect E-Commerce?
The Global In 2017 report indicates that E-Commerce platforms reach 22% of the world’s population, and half of the users that buy through the Internet do so through mobile devices. Many of these users feel distrust when buying for fear of being deceived. Being able to talk with someone to have more information about the product or service increases the closing of the sale considerably.
Not only is this upcoming in the E-commerce, but the marketing technique is starting to grow rapidly. The quick widget is what provides the easy “clickable” feature, slowly helping the company and customer gain trust and convenience.
To take more information about click to call should try the free trial of Vozy.
Every single lead is a precious pipeline to increase the sales. In the average company, however, 79% of leads are never converted to the customers, and more than 30% are not even contacted by the company at all. It’s unavoidable because the time and labor are limited? No. Take a moment to consider how to make the best use of the limited resources of your sales team. By applying the appropriate strategies on the sales skills and the order of priority, the sales will jump with much less time and effort. Combine those strategies with your business communication skills, and you will soon find the positive change in the sales performance.
4 Tips To Boost The Sales
Immediate response will boost the contract rate. Insidesales.com introduces the relationship between the responding time and the percentage of leads who answer the calls. They are 100+ times more likely to answer the phone calls when they receive responses within 30 minutes after filling out the form on website. Note that the answering rate decreases dramatically after 30 minutes. The contract rate changes accordingly; if they receive the responses while they are still interested in the company or its product/ service, there is much higher possibility to convert them into customers.
Figure 1: The percentage of sales leads who answer the sales calls & Responding time
In reality, however, the limited resources make it almost impossible for companies to respond to every single lead within 30 minutes. The average time required for the companies to respond is 38 hours. But no worries, there is a solution for this. Later in this article, you will find how to speed up your responding process and the proper way to prioritize the sales leads.
Positive comments brings positive results
One big myth of sales is that talking ill about the competitors makes people choose your company. In reality, it does not work, or even has negative effects on the sales. It is because psychologically people cannot help associating those negative words with you. If you want the leads to choose you, you should spend most of the conversation talking about the benefits of your product, not the shortcomings of your competitors. Additionally, remember to always start the sales conversation with positive comments; it can be anything such as a little anecdote or about the good weather. There is an experiment showing that if a waiter in hotel provide a positive weather forecast in the beginning, the tips from the customers increase by the average 27%. Positive conversations lead you to the positive results while negative comments bring you down.
Patience and persistence
Sales requires the persistence. The average times of calls required to convert a sales lead to a customer is 6. Do you know how many times a sales representative calls to each lead on average? 1.5 calls per potential customer, which is significantly lower than the necessary numbers of calls. Do not give up too soon. Especially a potential customer has the high priority in the lead scoring, always remember to practice the “6-calls” rule.
Go for the emotional side, not for logic
The 4P’s Method says “We buy with emotions and justify with logic.” Try to persuade the potential customers with the emotional appeals, not by logics. They actually don’t care the numeric statistics of your products. If they want your product, they will buy it; and the logic comes after it. The important thing is to make them picture themselves using your product. Main task for you is to make the leads to have the clear image of themselves being satisfied with your product.
Prioritize Sales Leads
Not all the sales leads are equal; some visit your website by chance but not really interested in your business, and the others are almost ready to purchase your product. With the limited resources, contacting all the potential customers is almost impossible, and also waste of time and efforts. It is very difficult, however, to prioritize and decide which leads to contact, and which ones not. Actually, each sales representative spends the average 40% of one’s time looking for which sales lead to call. You cannot say it’s a smart way to spend time because, as mentioned earlier, the responding time is one of the essential keys to increase the sales. Here are some tools that can help you to objectively determine the priority of the sales leads.
Take advantages of lead scoring
In order to identify the people who are most likely to be your customers, the objective analysis is vital; not the sales representative’s subjective intuition. Setting up the lead scoring on your website is must-do to fairly prioritize the potential customers. The lead scoring works based on the leads’ personal information and the engagement with your website. It will make your job much easier to prioritize the sales leads, and to determine who to call next. There are a number of sales leads platforms offering you the helpful tools to generate and organize the leads. Check each platform carefully and pick the best one for your company’s features and needs.
Analyze the high-converting lead sources
Sales leads is not the only one that needs to be prioritized. The lead-to-opportunity conversion rate is one of the effective ways to determine the proper allocation of the resources. There are various sources of sales leads such as website, customer & employee referral, webinar, social medias, and so on. Therefore you need to make the priority of the sources. By knowing the conversion rate of each sources, you can logically determine which sources should be the main focus.
Prioritizing the sales leads is not an easy task because so many factors affect each others. If you’d like to know more about sales leads priority, Insidesales.com offers an free e-book “Predictive and Prescriptive Selling Guide.”
Sales is very time-consuming and requires a lot of efforts. You will never ever have enough time or labor in your sales team to deal with all of the sales leads. That is why you need to be a strategist. Applying these sales strategies and prioritizing tips will help your team to maximize the sales with the minimum efforts.
Cloud-based phone system, more commonly “VoIP,” is named as one of the business strategies, especially for small businesses and startup companies. Is VoIP for you? It is important to know what you can except from the VoIP system to make the right decision for your company.
4 Top Advantages Of Using VoIP
You will save money, a lot of money, by switching to VoIP. It does not require expensive hardwares or maintenance fees unlike the traditional phone services; phone calls can be made and received through your smartphones or desk phones. According to VirtualPBX, Cloud-based phone system can save up to 80% of your phone bill. The long distance call through VoIP is also much cheaper than traditional phone services.
Distance and location do not matter at all to VoIP system. When you are in the office, or at home, or even on the other side of the world, you won’t have any difference in communicating with people. This is a greatest advantage if you have clients/ business partners nationwide, or if you are considering to take your company global.
Integration of communication
Cloud-based phone system makes it much easier to share the business tools operating in the cloud. Employees can access to all tools whenever and wherever they want with their personal devices; no matter where they are, they can stay connected. It increases the productivity and the efficiency of the workflow.
Flexible for your needs
In the cloud-based phone system, you will be able to choose the features you need for your company. VoIP allows to convert the signals from traditional phones and forward it as digital data through the internet. You can request to have your own VoIP number, which enables you to receive and make phone calls at anywhere as long as you have internet. Also, not only the phone calls but videoconferencing is available through your VoIP phone. There are so many convenient functions that you can choose from.
Try Our Cloud-Based Phone System Now For Free!
What You Should Consider
It is also essential to know the downsides of VoIP system before making the final decision.
Reliable internet connection required
You must have reliable internet connection and sufficient bandwidth in order to fully utilize the functions. Without enough bandwidth, some calls may have issues such as lag and delay.
Not for emergency calls
As mentioned earlier, the internet is “must-have” condition for the VoIP phone system. If the power goes out and you do not have the internet connection, you cannot either make or receive calls any longer. Therefore, cloud-based phone system may not be useful in case of emergency.
5 Tips To Choose The Right VoIP Provider
There is plenty of options available for the cloud phone system. If you have decided to switch to VoIP, here is the list of things you want to know in order to choose the right provider.
1. Do research on technology
It is necessary to at least have a basic knowledge about how VoIP works compared to PBX or other business phone services. You can read books, search on internet, or even ask for the professional advices.
2. Evaluate the features
Assess the features to determine what functions will be beneficial for your company and your specific needs. Before start looking for a provider, make a list of the features you would like to have with the order of priority.
3. Know that all cloud phone systems are NOT the same
Not all providers offer the same services or features. It is important to check as many providers as possible and compare them carefully. Do not only focus on price; having all the features you need is vital for the business solution.
4. Check compatibility
The system provider do not always offer the network evaluation for you. Do not forget to ask if your existing network will be able to handle the VoIP software.
5. Know what to expect in downtime
People tend to forget to do the disaster planning, but it is essential. Ask what you can expect for the disaster recovery from the provider; and evaluate if you will be able to maintain your business and keep the data safe.
It requires a lot of researches and efforts to find the right VoIP service, but finding the best fit for your company is important for your business success. Make sure that you understand what you can expect in order to fully take advantage of this advancing technology.
Try Our Cloud-Based Phone System Now For Free!
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Business VoIP – The Benefits, Disadvantages And How It Works
Employee training is the investment. Companies secure large amount of their budgets on the employee training regardless of the industry or the company size. According to the ATD 2016 State of the Industry report, companies in the United States spent average $1,252 per employee on trainings in 2015. Each employee spent 33.5 hours per year, and the learning cost was $82/ hr on average. Most of the companies are willing to spend their money, time, and effort to improve the employee quality.
3 Reasons Why The Employee Training Is Important
Here are the reasons why you want to give the full consideration on the employee training/ development.
High quality employees gather and stay
Motivated employees always seek for the opportunity to improve their skills and knowledge. The great training program attracts them, and gives them a reason to stay in your company. It results in decreasing the employee turnover, which is very important to save money; it is very costly to recruit and train the new employee after losing the current one.
More innovative work team
When the employees have access to good learning materials and new information, they are more likely to come up with innovative ideas or solutions.
Boost customer satisfaction level
Employee trainings are the shortcut to improve the customer service. It will increase employees’ awareness on the matters of customer services.
Now you know why many companies invest in the employee development. But how do you find the appropriate budget for your company? Charles Schulz introduces the following method to determine the training budget:
Set The Nudget Based On The Company Goals
Ask yourself these questions before setting the budget.
- What is your main goal to achieve?
- What are the sales goals and the revenue goals?
- How many customers do you need to achieve the goals?
- The numbers of retained customers & new customers you need?
- What and how to improve the product/ service you are offering?
- Can your existing team achieve these goals with current skills?
It will help you to find out what is the specific things to improve or supplement; what makes your company away from the goal? It may be the workplace environment, the lack of knowledge/ skills, or the old-fashioned system. Take your company goals into account when trying to build the on-point training strategies.
Lastly, Decide The Detailed Training Techniques To Use
There are massive options you can choose from for the training methods and materials. Each training technique has advantages and disadvantages. Therefore, it is essential to understand the characteristics of each method to choose the most effective one for your work team. TrainingToday explains about the training techniques in its article “The Most Effective Training Techniques.”
- What are your training goal (for each session)?
- Who are the trainees?
- How much can you spend on the training?
- How much time can be allocated for the training?
Based on the answers to these questions, determine the best training method/ material for your company. The followings are the five major training methods widely used today.
1. Classroom/ Instructor-led trainings
It is the traditional method, and one of the most popular options of trainings. It includes blackboard/ whiteboard, overhead projector, video, PowerPoint presentation, and storytelling.
- Efficiently introduce a large amount of materials/ information.
- Face-to-face and can be very personal (Especially when it includes storytellings).
- Everyone will gets the same information at the same time.
- Good value for the price.
- It is difficult to schedule a session for the large numbers of employees.
- Sometimes it is not interactive and cannot gain trainees’ attention.
- Effectiveness of the lecture affects the training success too much.
2. Interactive methods
There are many ways to get trainees involved during the sessions. It includes quizzes, group discussions, case studies, active summaries, Q & A session, role playing, demonstrations, and so on.
- Trainees are engaged in the training, and generally gain more information/ knowledge.
- More enjoyable for the trainees.
- Opportunity for veteran employees to pass on their knowledge to new employees.
- In-session feedback to the trainers is possible. (Because of the direct communication between trainer and trainees.)
- Time-consuming because of the activities.
- Sometimes it can be less structured/ organized.
3. Hands-on training
Experiential trainings are very effective for the specific purposes. For instance, cross-training can make trainees improve their skills and produce the employees who can handle more than one job.
Demonstrations are helpful to introduce the steps for new systems or processes, and coaching can focus on individual needs of each employee.
- Efficiently introduces new procedures and equipments.
- The learning contents can be practical immediately after the training.
- Trainers can easily tell if the trainees have learned the contents during the session.
- Not suitable for the large audience.
- Some methods can cause confusion over the system, and reduce the productivity during the training.
4. Computer-Based Training (CBT)
Computer-based training is getting more and more popular and widely used around the world. It has options such as text-only, CD-ROM, multimedia, and virtual reality.
- Easy to use and convenient.
- Often offers customized version of the materials for a variety of needs.
- Most effective in developing and practicing new skills.
- Cost-effective because same program can be used for large group of people.
- Interactive contents are available.
- Enable to track each trainee’s learning status.
- Trainees must have computer literate and computer access.
- Not suitable for the trainings on customer service, sales, and sensitivity trainings.
- Often difficult for trainees to interact with trainers.
5. Online, E-learning
Since the business world has been greatly globalized, it causes the demand for training technology to share the materials with people in different locations worldwide.
- Efficiently deliver the training to multiple locations, and it saves money on travel expense.
- Good for self-directed learning.
- Easily updated with new policies, procedure, regulations, or issues.
- Variety options for trainees with different level of knowledge/ skills.
- Usually cannot be customized for company’s specific needs.
- Trainees must have computer literate.
- Consumes massive bandwidth of your company’s internet service.
- Outdated hardwares could cause issues on receiving the training.
- Limited access to professional advices and quick questions response.
Each company has different purposes and goals to achieve. By understanding all of these aspects of the employee training, you will be able to determine the most efficient and successful methods for your company.
How to Use Your Business Goals to Set Your Employee Training Budget
The Most Effective Training Techniques
ATD Releases 2016 State of the Industry Report
You may have heard about the potential of business VoIP (Voice over Internet Protocol), or virtual pbx, but are not aware of all the benefits it could bring to your organisation or small business.
How it works
To put it simply, VoIP is a way of taking ordinary landline calls and instead sending them digitally over the internet. This method of calling, if used correctly, could revolutionise your current long distance call plan – particularly good for business trips where roaming charges are a problem, or if you’re building relationships overseas.
Since VoIP is digital, you should experience clearer, higher quality calls than you’d have with a traditional landline. As long as your broadband connection is able to adequately support VoIP, you should be able to make calls without any interference or hanging.
Lowering your costs
Although it is true that VoIP could save you money, not all VoIP calls are free. When calling another IP phone, or calling PC to PC, you would not necessarily be charged for the call – however, this changes when you need to call a landline.
The charge will depend on your VoIP service provider, and in some cases it may still be cheaper to use your traditional landline call plan, but you could see considerable savings on your calls.
The option of ip telephony has become more a more realistic route for businesses in recent years because of the increase in high-speed internet usage, and providers.
Major telephone carriers are also becoming wise to the trend and offering their own call plans with are usually charged either on a monthly or pay-as-you-go basis.
IP telephony can be integrated into your business gradually, or all at once – but it does not have to completely replace your existing landline, as the two can be run in tandem with each other. It only takes a couple of hours to set up VoIP within a small company, and it is simple to operate. In fact, many companies are ditching their traditional landlines altogether in favour of a high-speed digital ip service.
Some service providers offer a free service adapter which works alongside your modem and traditional phone, while others provide VoIP handsets and headsets.
For small businesses, phone ip can seem like a daunting prospect, but service plans can be tailored to suit your needs so that you only pay for what you use, while optionally still keeping your traditional landline.