Customer Service | Call Center Software | Vozy

Work in unison, stop missing valuable calls and present your brand’s best self

Provide better customer experiences and improve your business communications by creating customized call routing options that send callers faster to the most appropriate teams.
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Work in unison, seamlessly

Enjoy the same rewarding user experience across all communication features and devices. Seamlessly access phone, conferencing and call center services—even your favorite CRM tools—from your browser easly with our integration apps.

Delight your customers in a digital world. Manage your interactions through a single business communication platform. Everything goes to one place. Customers love it when you can accommodate their preferred communication channel and everyone in the company can give them the same experience.

Better service quality and customer satisfaction

Call monitoring and call recording can surely play a crucial role in coaching and training your agents. It can drastically improve their performance and levels of customer service, thus augmenting overall efficiency and profitability of the business.

Based on the data obtained, identify areas of improvement on greetings, pitches, and objection handling. Provide real, actionable insight and quickly coach reps through their own conversations, not exercises or examples.

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Send callers faster to the most appropriate teams and improve the waiting experience

The next step, when you receive a customer request is, of course, to solve it as quickly as you can and, preferably, in the first reply.

With a drop-and-drag interface that makes it easly build call flows to route and change them on the fly you can effortlessly route inbound calls to the most suitable rep or queue.

Never leave anyone waiting on hold again. Vozy ClickToCall has a call-back option that works by inviting the visitor in your webpage to leave a number to be called back within less a minute. While it shouldn’t be the only way to get in touch with the company, a call-back widget gives users a quick way to hear back from a company without going through the phone connection options.

Enhance communication with voice message campaigns

Expand your reach and enjoy greater impact by leveraging multiple channels.

Voice broadcasts are an efficient and cost-effective way to send important alerts, appointment reminders, delivery confirmations, promotions, event invitations, updates, and notifications to customers, employees, and more.

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