HOW CAN VOIP BENEFIT YOUR BUSINESS?

You may have heard about the potential of business VoIP (Voice over Internet Protocol), or virtual pbx, but are not aware of all the benefits it could bring to your organisation or small business.

How it works

To put it simply, VoIP is a way of taking ordinary landline calls and instead sending them digitally over the internet. This method of calling, if used correctly, could revolutionise your current long distance call plan – particularly good for business trips where roaming charges are a problem, or if you’re building relationships overseas.

Clearer calls

Since VoIP is digital, you should experience clearer, higher quality calls than you’d have with a traditional landline. As long as your broadband connection is able to adequately support VoIP, you should be able to make calls without any interference or hanging.

Lowering your costs

Although it is true that VoIP could save you money, not all VoIP calls are free. When calling another VoIP phone, or calling PC to PC, you would not necessarily be charged for the call – however, this changes when you need to call a landline. The charge will depend on your VoIP service provider, and in some cases it may still be cheaper to use your traditional landline call plan, but you could see considerable savings on your calls.

In-demand

The option of VoIP has become more a more realistic route for businesses in recent years because of the increase in high-speed internet usage, and VoIP providers. Major telephone carriers are also becoming wise to the trend and offering their own call plans with are usually charged either on a monthly or pay-as-you-go basis.

VoIP integration

VoIP can be integrated into your business gradually, or all at once – but it does not have to completely replace your existing landline, as the two can be run in tandem with each other. It only takes a couple of hours to set up VoIP within a small company, and it is simple to operate. In fact, many companies are ditching their traditional landlines altogether in favour of a high-speed digital VoIP service. Some service providers offer a free service adapter which works alongside your modem and traditional phone, while others provide VoIP handsets and headsets.
For small businesses, VoIP can seem like a daunting prospect, but service plans can be tailored to suit your needs so that you only pay for what you use, while optionally still keeping your traditional landline.

HOW CAN VOIP BENEFIT YOUR SMALL BUSINESS?

You may have heard about the potential of business VoIP (Voice over Internet Protocol), or virtual pbx, but are not aware of all the benefits it could bring to your organisation or small business. Here I will explain them.

How it works

To put it simply, VoIP is a way of taking ordinary landline calls and instead sending them digitally over the internet. This method of calling, if used correctly, could revolutionise your current long distance call plan – particularly good for business trips where roaming charges are a problem, or if you’re building relationships overseas.

Clearer calls

Since VoIP is digital, you should experience clearer, higher quality calls than you’d have with a traditional landline. As long as your broadband connection is able to adequately support VoIP, you should be able to make calls without any interference or hanging.

Lowering your costs

Although it is true that VoIP could save you money, not all VoIP calls are free. When calling another IP phone, or calling PC to PC, you would not necessarily be charged for the call. However, this changes when you need to call a landline.

The charge will depend on your VoIP service provider, and in some cases it may still be cheaper to use your traditional landline call plan, but you could see considerable savings on your calls.

In-demand

The option of ip telephony has become more a more realistic route for businesses in recent years because of the increase in high-speed internet usage, and providers.

Major telephone carriers are also becoming wise to the trend and offering their own call plans with are usually charged either on a monthly or pay-as-you-go basis.

VoIP integration

IP telephony can be integrated into your business gradually, or all at once, but it does not have to completely replace your existing landline, as the two can be run in tandem with each other. It only takes a couple of hours to set up VoIP within a small company, and it is simple to operate. In fact, many companies are ditching their traditional landlines altogether in favour of a high-speed digital ip service.

Some service providers offer a free service adapter which works alongside your modem and traditional phone, while others provide VoIP handsets and headsets.

For small businesses, VoIP phone can seem like a daunting prospect, but service plans can be tailored to suit your needs so that you only pay for what you use, while optionally still keeping your traditional landline.

BENEFITS OF VIRTUAL PBX SERVICE FOR SMALL BUSINESSES

There is nothing more frustrating than taking the time to call a company, being routed through what seems a legion of options, and then ending up being told: “Your message is very important to us”. If you run a small business, the routing may not be as complex, but the customer frustrations can still be the same. You may even suffer from potential customers hanging up, going elsewhere – and your business just having lost an opportunity that you will now never even know has existed!

Moving onwards and upwards

With line and equipment costs for a traditional PBX operation often high, along with some of the drawbacks of that system in a world where business is conducted in so many places – both actual and virtual – it is surely time for small business owners to search the heavens for inspiration. Or, more accurately, in the clouds.

The advantages of virtual PBX

Using a cloud-based virtual system has many advantages, both in terms of cost and in the ways it can help you and your team to conduct your business anywhere, at any time, and in many ways. Using business VoIP (Voice over Internet Protocol) and did (direct inward dial) number technology means you are able to:

  • Access your communications from virtually any location, in a moment, simply by using an internet connection. Members of your team might work from home, or undertake trips to different locations. With this they can always be in communication with you and your customers, even in the occasional road traffic jam or frustrating airport delay!
  • Using a truly flexible system allows you, for example, to have calls to traditional, mobile or internet numbers routed whenever you want to one number – right there in your hand, briefcase, purse or pocket, so that you never miss that vital call. It can also integrate your different methods of communication into a seamless single entity – one that you can amend online and instantly, whenever circumstances change or new needs arise
  • A huge choice of additional services are instantly-available to you and your people. These might range from call recording to conference calls, custom ring tones identifying key people to personal greetings messages. You can kill those constant “engaged” tones or organise email delivery
  • Virtual PBX offers lower set-up and operation charges and the chance to combine all your communication in this simply-managed resource

The benefits of using business VoIP and a virtual PBX

From the advantages of using this system for your small business communications, you can see advances in both productivity and results. No time is lost through delays caused by having different sources – such as separate mobile and landline locations. Current and potential customers gain contact whenever they need it, and are given the impression of a seamless and professional operation.
Your team will learn how to use the system with very little training, and can quickly focus on getting things done for you, rather than forever chasing one message or another – or trying to find where an email ended up. Through all this, you present your operation as being communicationally switched-on and ready for business.